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Limited Warranty


Elitech International USA warrants its metal products, under normal use, to be free from defects in material and workmanship for a period of ten years from the date of purchase. Elitech International USA warrants its project screen products and cart skirts, under normal use, to be free from defects in material and workmanship for one year. Elitech International USA, at its sole discretion, will repair or replace such defective equipment free of charge provided the products are returned prepaid to Elitech International USA or its authorized Resellers. Thereafter, repairs will be made at established factory prices. Unauthorized service or repairs by anyone other than authorized Elitech International USA personnel renders this Warranty void and releases Elitech International USA from any further responsibility or obligation. Any damage caused by failure to observe proper packing or to observe instructions for installation, by accident or in transit or elsewhere will not be covered by the Warranty. This Warranty is in lieu of all other Warranties expressed or implied, and no one is authorized to assume any liability on behalf of Elitech International USA or impose any obligation on it in connection with the sale of any product other than as outlined above. 

 

In the case of a defective product, please fill out the "Service Request Form" and submit it to us within 15 days of receipt. You must also submit valid purchase proof.  Please note that Elitech International USA will not warrants any products that were sold by unauthorized resellers, or second hand products (To verify an authorized Elitech reseller, please send the request to here).  An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Elitech International USA will, at its sole option, replace or repair the defective unit after the defective unit is received. Customer will cover the freight cost to ship the defective unit to Elitech International USA, and Elitech will cover the freight cost to ship the repaired or replaced unite to the customer.  Defective report filled to us 15 days after receipt, customer will cover the two-way shipping cost. 

 

Please do not return any unauthorized items to Elitech International USA, as they will be refused. The RMA number must be included on the outside label of your shipping box and shipping documents. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 30 days from the date of issue.

 

Missing Parts must be reported within 7-days of receipt. If reported after 7 days, customer will be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the parts and shipping & handling fees.

This limited warranty does not extend to any product that has been damaged or rendered defective (1) as a result of use of the product other than for its normal intended use, or other misuse, abuse or negligence to the product; (2) by the use of parts not manufactured or sold by Elitech International USA; (3) by modification of the product; (4) as a result of service by anyone other than Elitech International USA; (5) improper transportation or packing when returning the product to Elitech International USA or a Elitech International USA Authorized Service Provider; (6) improper installation of third-party products; (7) improper environment (including proper temperature or humidity); (8) unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God. Elitech International USA is not responsible for damage to or loss of any programs, data or removable storage media.

Elitech International USA shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against Elitech International USA, shall be the repair or replacement of defective parts. If Elitech International USA lists a product on its web site at a price or specification in error, or that is no longer available for any reason, Elitech International USA reserves the right to cancel the sale without incurring any liability.

If Items Damaged During Transport

 

Elitech International USA endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:

 

1.) All shipping damage must be reported within 7 business days upon receipt of the product. After 7 days, Customer is responsible for all incurred costs. 

 

Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement.

 

2.) Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within 5 days of receipt of shipment.

 

3.) Immediately advise your Reseller of all damages or problems. DO NOT RETURN MERCHANDISE TO Elitech International USA. File your claim with the carrier, enclosing copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away.

 

Although Elitech International USA will provide every assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for uncollectible freight claims.